New York State Online Sales Tax Law
May 30, 2008
New York state is implementing a new law that would require online retailers with affiliates located in New York state to collect sales tax from New York residents.
We are aware of this issue and are monitoring the situation closely. If the law goes into effect June 1, 2008, as it is scheduled, we will begin collecting sales tax on all sales made to residents of the state of New York.
Return Policy: Extended Timeframe — UPDATE
May 25, 2008
We are making a minor change to our posted return policy effective May 28, 2008. The stated return policy on our web site will change from 8 weeks (56 days) to 60 days. The updated return policy will read as follows:
“ClickBank will, at its discretion, allow for the return or replacement of any defective product within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period. After 60 days all sales are final.”
If you want to keep the 8 week return policy wording on your website, you may do so. Please note, however, that we will honor return requests made within 60 days. If you want to post the exact policy that we will have on our order form and web site, you will want to make those changes on May 28th.
If you have any questions about this change, please contact Customer Service.
E-books: The Next (Really) Big Thing?
May 2, 2008
Here is a great article posted on the Clickbank Blog. This is an encouraging trend for affiliates and pulbishers alike.
E-books: The Next (Really) Big Thing?
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New ClickBank Features: Product Image & Title, Supplemental Email Addresses, Customer Service Phone Number, and Additional Query String Parameters
April 18, 2008
We’ve been hard at work creating tools to help you increase conversion and better manage your account. With today’s release, ClickBank is introducing the ability to add a unique product image and title to the order form. In addition, we’ve added supplemental email addresses to your account to allow you to route specific notification types to distinct email boxes of your choosing. We also allow you to add a Customer Service Phone number to your account. The phone number is used by our customer service staff to provide to customers as an alternative communication tool with you. Lastly, we’ve added additional query string parameters to allow you to further personalize your Thank You Page.
For more information about these changes please refer to the 2008-04-15 Release Summary posting.
Decommissioning of eChecks as a Method of Payment
April 18, 2008
After careful consideration, ClickBank will no longer accept eChecks as a payment method as of 2008-04-15. Please make certain to update your website(s) to reflect this change.
eChecks account for less than 1 percent of total ClickBank sales volume, yet have a significant fraud and revoked sale rate. We recently ran an order form split test to determine what impact eChecks have on sales conversion. The test showed no significant difference in conversion rate whether the eCheck option was enabled or not. These results indicate the presence or absence of eChecks as a payment option does not significantly influence customers’ purchase decision. After 2008-04-15, customers can still pay from their checking account by using a Visa/MC debit card or a bank account funded PayPal account.
When updating your website(s) to remove any references to eChecks, you may also want to update your payment button images. The images and instructions for use are located in the ClickBank Payment Link FAQ #3.
ClickBank Broadens Communications Through Blog
April 3, 2008
BROOMFIELD, Colo., April 3, 2008 - ClickBank, a privately held online retailer for buyers and sellers of digitally delivered products and services, today announced the ClickBank Blog as the latest addition to its client communications initiative.
Platform Globalization Initiative From Clickbank
March 19, 2008
Clickbank broke news yesterday about a new initiative called Platform Globalization. This is a positive step in the right direction on the part of Clickbank for those that want to tap into new markets and take advantage of foreign customer opportunities. Read more
Clickbank News 2/19/08 - 3/13/08
March 15, 2008
Slight Modifications to New Email Notifications
2008-03-13
More unified, user-friendly email notifications were rolled out on 2008-02-19. We will be making three minor changes to these emails effective 2008-03-18. These changes are: Read more
